Questions, answered

Check-in is from 3 to 7 p.m. and check-out is at 11 a.m.

That's fine. Someone will be here to welcome you, or we'll send self check-in instructions before you arrive.

Early check-in can often be arranged; just let us know ahead of time. Late check-out may be possible for a fee.

Our front desk is staffed from 7 a.m. to 7 p.m. After hours, use the speed dial on the desk phone in your villa.

A deposit is charged when you book. Bookings made within 15 days of arrival are charged in full.

Cancel at least 15 days before arrival for a full refund, less a $25 fee per villa. Stays of five nights or more, or bookings of more than one villa, need 30 days' notice. Optional travel protection is available when you book.

Yes. Call or text us at 928-264-8866 and we'll be happy to arrange one.

Please call us to talk it through. We're a quiet retreat and prefer smaller groups, but we can often accommodate them.

Yes, guests of all ages are welcome. Foldable cribs are available on request.

Yes. Rates are for two guests and each additional guest is $35 per night. Rollaway beds are available on request; let us know ahead and we'll set one up in your villa. Some villas also have a built-in banco bed.

We're unable to accommodate pets. Service animals are welcome.

Smoking isn't permitted inside the villas. A cleaning fee of at least $250 applies.

A chef-prepared breakfast is served from 7:30 to 10 a.m. in the dining room or brought to your villa. Heading out early? We'll pack it to go.

Yes. Our chef cooks fresh, healthy food from scratch, with no junk. Tell us about allergies or preferences, such as gluten-free or vegan, and we note them for your whole stay. For gluten-free guests we bake gluten-free bread and cookies separately.

We serve breakfast only. Sedona has wonderful restaurants nearby, and our concierge is happy to recommend one and make a reservation for you.

Free Wi-Fi throughout. Every villa has a TV with Roku for Netflix and other streaming apps, plus Dish channels.

Sedona Breeze, Whispering Pine, Tuscany, Visions, Red Cinder, Antiquities and Wagon Wheel are on the ground floor, and Silver Spur's entry level is too. The others are upstairs, reached by stairs.

Daily housekeeping is at a time that suits you, anytime from 7 a.m. to 3 p.m. Just let us know your preference.

Yes. Our boutique spa is open daily with appointments from 8:30 a.m. to 6 p.m. Call or text 928-264-8866 to book, or add a massage when you reserve your villa.

Sedona Breeze has a step-free entry and grab bars and a railing in the bathroom. Every villa has a walk-in shower.

Yes. The hot tub is kept at 104°F. The heated pool is 85 to 87°F, and on cold winter days we warm it to around 90 to 95°F.

Yes, parking is free for guests.

Yes, at no charge. We have one Tesla charger and one universal EV charger for guests. Please let us know you'd like to charge so we can save it for you.

Phoenix Sky Harbor is about two hours by car and Flagstaff Pulliam about 45 minutes. Most guests rent a car. The Groome Transportation shuttle also runs between Phoenix airport and Sedona hotels (groometransportation.com).

Yes. Our concierge can book a private car to or from Phoenix or Flagstaff airport for you. Call or text 928-264-8866 for a quote, ideally a few days before you arrive.

It helps, but you can manage without one. The free Sedona Shuttle runs to popular trailheads, and Sedona Shuttle Connect offers on-demand rides around town for about $2. Our concierge can also book Jeep tours and transfers.