Questions, answered

Check-in is from 3 to 7 p.m. and check-out is at 11 a.m.

That's fine. Someone will be here to welcome you, or we'll send self check-in instructions before you arrive.

Early check-in is subject to availability; just let us know ahead of time. Late check-out is subject to availability and must be approved in advance. Departures after 1 p.m. may incur a $50 late check-out fee, and departures after 4 p.m. may be charged an additional night's rate.

Our front desk is staffed from 7 a.m. to 7 p.m. After hours, use the speed dial on the desk phone in your villa.

For reservations made within six months of arrival, 50% is charged when you book and the balance automatically 14 days before arrival. If you book more than six months ahead, we secure the reservation with your card but process no payment until six months before arrival, when 50% is charged; the balance follows 14 days before arrival. Single-night stays, stays of five nights or longer and multi-villa reservations are charged in full at booking, or six months before arrival if booked further ahead. Reservations made within the 14- or 30-day cancellation period are charged in full at booking.

Cancel at least 14 days before arrival for a refund, less a $25 cancellation fee per villa. Stays of five nights or longer, and reservations of more than one villa, need 30 days' notice. Cancellations inside the 14- or 30-day period are non-refundable, as are no-shows and early departures. Optional travel protection may be available, though it doesn't change our cancellation policy. Reservations made through Booking.com, Expedia or another site follow that site's terms.

Yes. You can buy one online, from $50 to $1,000, delivered by email or mail. Or call 928-963-1965 or text 928-264-8866 and we'll be happy to arrange one.

Please call us to talk it through. We're a quiet retreat and prefer smaller groups, but we can often accommodate them.

Yes, guests of all ages are welcome. Foldable cribs are available on request.

Yes. Rates are for two guests and each additional guest is $35 per night. Rollaway beds are available on request; let us know ahead and we'll set one up in your villa. Some villas also have a built-in banco bed.

We're unable to accommodate pets. Trained service animals are welcome in accordance with applicable law.

Smoking and vaping are not permitted inside any villa or indoor guest area.

A chef-prepared breakfast is served from 7:30 to 10 a.m. in the dining room. Just let us know and we'll deliver it to your villa or pack it to go. Checking out early? We'll prepare a breakfast to go the night before and leave it in your villa.

Our chef prepares breakfast from scratch each morning using fresh ingredients. With advance notice, we're happy to accommodate many dietary preferences and allergies. For gluten-free guests we bake gluten-free bread and cookies separately.

We serve breakfast only. Sedona has wonderful restaurants nearby, and our concierge is happy to recommend one and make a reservation for you.

Free Wi-Fi throughout. Every villa has a smart TV with streaming (Roku, for Netflix and other apps) and satellite channels (Dish).

Sedona Breeze, Whispering Pine, Tuscany, Visions, Red Cinder, Antiquities and Wagon Wheel are on the ground floor, and Silver Spur's entry level is too. The others are upstairs, reached by stairs.

Daily housekeeping is at a time that suits you, anytime from 7 a.m. to 3 p.m. Just let us know your preference.

Yes. Our boutique spa is open daily with appointments from 8:30 a.m. to 6 p.m. Call 928-963-1965 or text 928-264-8866 to book, or add a massage when you reserve your villa.

Sedona Breeze has a step-free entry and grab bars and a railing in the bathroom. Every villa has a walk-in shower.

Yes. The pool is heated year-round, and our hot tub is maintained at 104°F.

Yes, parking is free for guests.

Yes, at no charge. We have one Tesla charger and one universal EV charger for guests. Please let us know you'd like to charge so we can save it for you.

Phoenix Sky Harbor is about two hours by car and Flagstaff Pulliam about 45 minutes. Most guests rent a car. The Groome Transportation shuttle also runs between Phoenix airport and Sedona hotels (groometransportation.com).

Yes. Our concierge can book a private car to or from Phoenix or Flagstaff airport for you. Call 928-963-1965 or text 928-264-8866 for a quote, ideally a few days before you arrive.

It helps, but you can manage without one. The free Sedona Shuttle runs to popular trailheads, and Sedona Shuttle Connect offers on-demand rides around town for about $2. Our concierge can also book Jeep tours and transfers.